Customer Testimonials
I saw a Ford Bronco listed on Facebook and I texted the lister and immediately got a response. Lo and behold it was a rep from Richardson Chrysler Jeep Dodge Ram! As a first time buyer many dealerships were ready to take advantage of that lack of knowledge, but here I got the best help. Great people and genuine care and commitment to their customers. I got the best rates as a first time buyer and you best believe I will be back here! If you are on the market for your first or next ride, Richardson Chrysler Jeep Dodge ... Read More DealerRater - Nov 8, 2026
This morning, the battery in my Ram died. I called another dealership twice and am still waiting for a response. I then called Richardson; Cristina answered immediately and told me to come in. I dropped off my Ram at 8:30, had a diagnosis by 10:00, and it was ready by 3:30!! 5-star service!! Nothing more to add.
Incredible service and always professional. Special shout out to Juan for his work!
They told me my battery was testing bad. I took it to autozone where it tested at 99% life left. They will try to scam you into buying parts and services you don’t need. I had been going there for years, and will be taking my business elsewhere now
Worst customer service ever I will never come again for this dealer it’s horrible it’s very very bad
JR is really good service advisor. I’ve gone to several other dealerships and many do not know what to do on EVs. Definitely come here if you need service.
(Translated by Google) Excellent dealership to buy your car, especially if you're a first-time buyer. They treat you very well and are patient when negotiating. Thanks especially to Alex Martin, Chris, and Juan. (Original) Excelente dealer para comprar tu carro en especial si eres primer comprador, te tratan muy bien y tienen la paciencia para negociar. Gracias principalmente a Alex Martin, Chris y Juan
Great experience! Evelyn was very helpful and was very knowledgeable about the truck purchase. I purchased a 2500 Dodge truck and love it! Thank you Evelyn!
(Translated by Google) Alex Martin is very helpful and doesn't pressure you to buy. (Original) Alex Martin, es muy servicial al momento de atender y sin presionar a la compra
I had the pleasure of working with Donovan and Tiric. Both of these individuals were extremely professional and very knowledgeable of what I wanted (Jeep Gladiator) and would occasionally "check in" with me (it took me a while to pull the trigger on the purchase). Both Donovan and Tiric treated me as a friend as opposed to a customer and that went a long way with me. There were 2 dealerships closer to where I live, offering similar packages, but I felt very comfortable with Donovan and Tiric and I decided I was going to stick with them, no ... Read More DealerRater - Aug 13, 2026
Aaron and the sales manager were excellent to work with. Stayed late to make the sale. Had vehicle and paperwork ready to go and signed over my lunch hour. Enjoyed working with Richardson to buy my new Jeep.
Went in for my first oil change, found out my NEW Mustang has a oil leak. Dropping on 8/3 for diag and repairs.
Purchased my Dodge Ram from Richardson's and have been satisfied with the sales and service I've received.
Got me in for the next day, oil change and wash, and it in a timely manner with great friendly staff. Couldn't ask for more 🙂
We have been going to Richardson Ford for the last 20 years. We live about 40 miles away but it is worth the drive because we trust them so much. They do excellent work and their prices are fair and their staff is knowledgeable and friendly. We highly recommend them.
This is the second vehicle we've purchased through Richardson. We've always had a great experience with the sales people, and the finance people. They go above and beyond to make you feel comfortable. Not pushy or annoying like some can be.
Sales person L'Dean is fantastic, wife and myself with two sales and service department is top notch, always listen to what l have to say, work always preformed on a timely manner with updates on how service is progressing, very friendly personnel and the facility is always clean!
Great service!!
I had a very pleasant experience with both the sales and service department. It definitely a pleasure
Great Service at Richardson Ford. Quick friendly and reliable.
Great work at competitive pricing makes Richardson's my go to place for my automotive needs. Service advisor Kyle was great to work with!
On 7-20-26, my low tire pressure light came on, as I started to drive to work. I stopped in at Richardson's service, as I knew they could help. They were extremely busy, but courteous and helpful, checked my tires as I waited in the customer lounge. No charge for this. I had , previously needed a valve stem changed. Same courteous service and NO charge for the new valve stem! I really appreciate your dependable service and know I can rely on your dealership for dependable, courteous and reliable service. Used to go to a Tawas dealer, when I ... Read More Google - Jul 21, 2026
Yesterday, I had an oil change preformed, when I got home I doubled checked the dipnstick. The technician overfilled the oil. I immediately called the dealership, they had me return today to redo a oil change. When the service was completed, the service advisor told me that my engine was not overfilled. That was a lie, as there was one half, to one quart, of excess oil put into my truck. Overfilling the oil can cause serious damage to seals, the crankshaft, valve cover gasket, spark plugs, and the catalytic converter. I cannot recommend returning knowing that such a simple ... Read More Google - Jul 21, 2026
I had a fantastic experience purchasing my vehicle at this dealership, thanks to Norman! He was incredibly helpful, professional, and made the entire process smooth and stress-free. If you're looking for a great buying experience, I highly recommend working with Norman and Richardson family!
My grandson and I just purchased our 2016 Jeep Grand Cherokee from Norman Lotz at Richardsons in Standish. We are totally thrilled with our SUV and the professional salesman ship provided by Norman. He was a pleasure to work with We would recommend him to anyone. Thank you Norman. Victoria Hosko.
I would like to thank you for the prompt serve on my truck thanks to your service dept and technician.Thanks to Kyle Robertson for all his time and professionalism
Allways on top of the game. Highly recommend them for service and car and truck needs.
This will forever be our go-to dealership!
We worked with Ryan at the Jeep dealership. Before we made the two-hour drive, he already had a couple of vehicles lined up for us to look at. Once we arrived, we realized we really wanted a Chevy Traverse instead. Without hesitation, Ryan worked with their Chevy team to find us a couple Traverses to test drive and compare.
To top it all off, he got us an incredible deal that fit our budget, even though the vehicle we fell in love with was outside of it.
We had visited six other dealerships ... Read More Google - Jul 11, 2026
Great service great price very nice people who work ther highly recommend.
The dealership is great, our salesman when we bought our truck was knowledgeable and friendly. On this occasion, I went for my second oil change and tire rotation. It seemed to take much longer than the first one, but generally speaking, I still consider the dealership a good one.
My concern this time was the condition that I received my truck back was pretty bad. The inside of my driver's side floor mats were filthy and muddy, and the carpet was just as bad! The door handle on the inside was greasy, and the outer handle greasy too.
The ... Read More Google - Jul 10, 2026
i brought my 2021 Ram truck over to Richardson Ram as my radiator was leaking. Lester took care of me and was able to get a needed part that day instead of waiting 3 days. Excellent Service and communication regarding thy repair of my truck.
Very friendly and helpful while they were changing my oil they showed my air filter and I told them to change it
They're very lenient, very respectful, very reliable. Not a 100% sure if I made the right decision on the type of vehicle. But so far so good, I do have one issue that I will be addressing when I get to Richardson's on Monday other than that their very good dealership to work with they work with you on almost all types of credit.. Highly recommend
Quick service cleaned exterior and on my way. Perfect !
Very courteous and professional service, excellent work,!
Fast friendly service, no pressure.
Excellent experience all around! Lots of inventory to choose from and good pricing. Ryan answered all of my questions, knowledgeably and professionally. Jason was very helpful with choosing the right financing and had great communication throughout the process. Highly recommended!
Best experience i've had in a long time.Buying a vehicle, thank you to Aaron and Norman.For making this sale a little easier on me. Ty Wanda
Fast and friendly service.
We walked in to Richardson's and talked with Norman Lotz. We had only started looking for a vehicle that day. We told Norman what we wanted along with a price range--he listened--wasnt pushing something on us we didnt want. He sold us exactly what we wanted--we had the vehicle that same day--never did I think we would find the car we wanted in a couple of hours--Richardson's was great to deal with!
I'd give Norman 6 stars if I could. Great to work with!
Omar was a big help, answered all questions & listened to what we were looking for. The finance gentleman was also very polite & nice to work with. We look forward to doing business with them in the future. We absolutely love our 2026 Dogde Ram 2500 4x4! Thank you for all your help!
I had a great experience with my service advisor, Christina Ward. From the moment I arrived, she was friendly, professional, and attentive. She clearly explained the work that needed to be done, kept me updated throughout the process, and made sure all of my questions were answered. It’s refreshing to work with someone who genuinely cares about customer satisfaction and makes the service experience stress-free. Thank you for the excellent service—I highly recommend asking for Christina if you visit this dealership!
Jared was great to work with. Very friendly and accommodating! Great experience.
The only good thing and good experience at this dealer is the sales agent, Alex Martin. I am giving 5 Stars to Alex Martin. The rest of the team, from the GM and service, Horrible experience after purchasing our 2025 electric Dodge Charger from Richardson Chrysler Jeep Dodge Ram. The vehicle started having serious electrical and safety-related issues within less than a year, including the car shutting down unexpectedly, warning lights coming on, and windshield wipers activating on their own, nonstop.
We brought the vehicle in multiple times, and the problems were still not fixed. We were even told the car was ... Read More DealerRater - May 21, 2026
Thanks Omar ! Always enjoy working with you on car deals ! 6th car ! Great Dealership ! Thank you so much !
Sales and finance reps both were easy to work with, with their knowledge we were able to close the deal on the sale quickly.
My Green-Mojito color is awesome and I am enjoying the drive. Jeep wrangler is a good choice
Very disappointed with my recent experience at the Richardson Jeep service department. My Jeep is only two months old, and after the steering wheel controls stopped working, I brought it in for repairs. They repaired the steering wheel and replaced a tire that had a screw in it.
However, after picking up my vehicle, I immediately noticed a rattling noise that was not there before, especially when turning left on smooth roads. When I called to ask if another technician could inspect the issue, the experience quickly turned negative.
At first, the dealership staff and GM Danny Easton had been ... Read More Google - May 11, 2026
Omar is the only salesperson i will ever work with! He cares and listens unlike others who just try and push you into any car with 4 tires. Management was extremely caring of my needs and that's not something I can say about other stores. Matt, the general sales manager personally greeted us and spent time to make sure everything was perfect! Couldn't be happier with my experience and wouldn't hesitate to recommend them.
Took great care of us! Was quick and efficient! Was very knowledgeable of the Ram I purchased in every aspect.
What a mess! I set an appointment online with all vehicle info. Showed up on time and was told they could not service my vehicle for 4-5 days. Not the end of the world. Asked for a loaner and was told they do not offer loaners but I could purchase a rental for $15 per day (truck is under warranty by the way). Online they commit to offering loaners, free Lyft within 20 miles, and a laundry list if benefits of using their service department. Christina went to talk to her manager - he would not honor their online services. Called to ... Read More Google - Apr 17, 2026
They did a good job 👍🏻 and help me with a recall to order de parts
Service department has always been spot on. Excellent work and they get it done quickly. They are friendly, helpful and communicative. We don’t take our cars anywhere else.
Now that I'm working with Christina, my experience is so much better. No better customer facing service advisor. Period! My latest service was for a recall, 94B. Communication regarding another vehicle's service is outstanding.
Advertised car wash with service. Never received coupon, had to get it done myself.
JR brings a lot of energy to his job as a service writer. He’s good to work with his customers. Thanks!
Very easy to work with, in and out in a timely manner. Friendly staff. Ok
I’ve been with Richardson CJD for several years, they are a Professional team with superb service and timely information for planning. Ms Christina Ward is my Service Technician and she is fabulous ! She knows I have non standard work hours and keep a demanding schedule—she makes it possible for me to access repairs, routine maintenance & recalls. She keeps me totally informed and gives me advance notice of issues.
My experience with Richardson Christ Jeep was outstanding a person to help me, Omar was outstanding as well
Thank you all for fixing my Gladiator and getting me on the trail again. Another great experience
The service was very quick, very friendly and polite. Explained the details very well. Polite
Shannon I think The service was timely and my service representative (I think her name was Shannon) was very courtesy and helpful.
Great customer service, service done in a timely manner Overall great experience Will definitely be back
My service advisor JR was great! Would definitely come to Richardson CJDR again for all my service needs!
Service was very nice and friendly, only one thing I expected for my car to be cleaned.
Very respectful. Very good communication. Good proficiency woth my warranty. Helped me with transportation. Was Cesar.
Went there for a simple analysis of a flat tire. Christina made it quick and then put the repaired tire on and the spare back in place. Seamless, efficient and she obviously interested in customer retention.
Quick and perfectly performed work. Customer service kept me updated with everything. Recommend using their service team
My service advisor JR was great!
The Richardson Jeep website had an oil change package advertised for $140 for 2 oil changes. I generally try to arrive as early as possible for service to avoid long waits, so I arrived at the dealership at 6:55 AM to drop off my Jeep. When I arrived I was second in line.
The first service advisor greeted me and I told him I wanted to get the full synthetic oil change package advertised on their website for $140. On the early morning rush to the dealership, I accidentally left my phone at home. He told me I ... Read More DealerRater - Mar 28, 2026
Cesar is always kind and willing to help. Cesar is always kind and willing to help he explained everything about the oil change that I requested.
Greeted upon arrival on drive...Christina acknowledgeable and pleasant to work with. I love that they keep you updated on the status of your vehicle as I had to go back to work. Very efficient! I highly recommend this dealership!
She was great. She worked to get me a great deal and she was time conscious for me.
Professional....knowledgeable....friendly.... Greeted right away...great service all around from start to finish Communicates well regarding your vehicle and keeps you informed as to what is going on....
Well, Christine was fast and answered every time I called and gave me updates The ending turned out to be a great experience
Cesar is awesome. He explains everything and answers my questions. Cesar is knowledgeable and courteous.
Ceaser was great. He kept me informed through the entire process. Explained everything. No hidden charges. Very personable.
Ceaser was great. He kept me informed through the entire process. Explained everything. No hidden charges. Very personable.
Took me I right on schedule. Routine service,.but done correctly and in a timely manner. I was in and out in less than one hour!!!
Prompt, efficient and took care of everything The experience was seamless and easy Had the car ready as promised
very prompt , able to provide quick service provided all the info i requested. easy to work with
Great customer service Friendly and very courteous Best customer service found anywhere, very clean dealership, all professional staff
Always a great experience. Cesar took excellent care of us, as always. Great service and communication.
Amazing service and professional staff. I recommend this location. Very easy to work with. I give a high rating.
Great experience as always. Clean facilities and communication is well appreciated They are my go to dealership for all my needs
Excellent service assistance to get my 1996 Dodge Viper GTS state inspected so I can register it annually.
Cesar was very detailed. Kept me informed on what my car was doing and the process.
Smooth, easy, great communication Doug communicated very well. The wait was not long. Great experience